Return Policy

Last Updated:

Overview

At Ylexeathranux, we want you to be completely satisfied with your indoor plant purchase. This Return Policy outlines the conditions and procedures for returning plants and requesting refunds or exchanges.

Return Window

You have 14 days from the date of delivery to initiate a return request for your indoor plants. This timeframe allows you to assess the condition of the plant and ensure it meets your expectations.

To be eligible for a return, the plant must be in its original condition, properly packaged, and still healthy. Plants that have been damaged due to improper care or handling after delivery may not be eligible for return.

Eligible Returns

We accept returns for the following circumstances:

• Plant arrives damaged or in poor condition due to shipping issues
• Plant is significantly different from the description or photographs
• Plant shows signs of disease or pest infestation that was not disclosed
• Plant arrives dead or in an unviable condition

Please note that minor variations in plant appearance, such as leaf size or shape differences, are natural and do not constitute grounds for return.

Non-Returnable Items

The following items cannot be returned:

• Plants that have been damaged due to improper care after delivery
• Plants that have been repotted or significantly altered
• Plants that show signs of neglect, such as severe dehydration or pest damage occurring after delivery
• Custom orders or special arrangements made at your request

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to us within 14 days of delivery via email or phone to notify us of your intention to return the plant.
2. Provide Details: Include your order information, reason for return, and photos if the plant is damaged or defective.
3. Receive Authorization: We will review your request and provide return authorization and instructions if approved.
4. Package Safely: Package the plant securely using appropriate materials to protect it during return shipping.
5. Ship Return: Send the plant back to our address using a trackable shipping method. We recommend using the original packaging if possible.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error, such as sending the wrong item or a damaged product due to shipping.

If the return is approved due to our error, we will provide a prepaid return shipping label or reimburse your return shipping costs upon receipt of the returned plant.

Refunds

Once we receive and inspect the returned plant, we will notify you of the status of your refund. If approved, refunds will be processed to your original payment method within 5-10 business days.

Refund amounts will include the original purchase price of the plant. Shipping charges may not be refundable unless the return is due to our error.

Please note that it may take additional time for the refund to appear in your account, depending on your payment provider's processing times.

Exchanges

We may offer exchanges for plants that are defective or damaged upon arrival. Exchanges are subject to availability of the requested plant variety.

To request an exchange, contact us following the same process as returns. If the exchange plant is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference.

Condition of Returns

Returned plants must be in resalable condition. Plants that are returned in poor condition due to improper care may be subject to a restocking fee or may not be eligible for a full refund.

We reserve the right to refuse returns that do not meet our return policy requirements or that appear to have been damaged intentionally.

Special Circumstances

If you receive a plant that is clearly dead or severely damaged upon arrival, please contact us immediately. We may request photos for verification and will work with you to resolve the issue promptly, which may include a replacement or full refund.

Contact Us

If you have any questions about our Return Policy or need to initiate a return, please contact us:

Ylexeathranux
13 Mallard Rd, Low Fulney
Spalding PE12 6ND, Great Britain
Phone: +441775710646
Email: info@ylexeathranux.world

Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.